FAQ'S Section

Find below a selection of the most commonly asked questions about UnfollowSpy's social media management tool.

General questions

Is this service really free?

Yes, our tool is free to use there are no charges for basic accounts, and no need to register a debit or credit card to use our service. All you need a is a valid Twitter, Instagram or Soundcloud account. We do offer a premium service for Twitter users but this is optional.

How do I sign up?

Just visit our homepage, and follow the link for the correct social network you wish to sign up with.
http://www.unfollowspy.com

How do I remove Unfollowspy?

You can remove the application at any time. Just see the question at the bottom of this page for instructions.

How I report a bug or issue?

We are constantly looking for ways to improve our application and always welcome people’s ideas, and promise to add the best ones. Simply send us a message via the contact page and let us know your comments or suggestion.

I have a feature suggestion

We are constantly looking for ways to improve our application and always welcome peoples ideas, and promise to add the best ones. Simply send us an message via the contact page and let us know your comments or suggestion.

I can't see the links menu on mobile?

This can sometimes happen when the page isn't loaded correctly first, try refreshing the page a few times if not then clear temporary Internet files or website data. This can vary depending on device so just use google or alike for instructions if unsure.

Premium Accounts

What networks is Premium for ?

Our premium service is only available for Twitter users. Who wish to get even more out of unfollowspy. Our Soundcloud version is only available in the standard form to all users for free. You can view more details on the premium page

I paid but my account is still standard

You need to enter the special access key we emailed you to make an account premium, instructions are here. The email is sent to your registered Paypal account email.

I have lost my premium key

Just enter the payment paypal address in this form, and we will sent it to you again. Ensure you check your junk/spam folders as replys can sometimes be eaten up by these.

How to I cancel a premium account ?

Just follow this step by step guide to cancel your premium account.

Twitter Version

Is there a size limit on using?

There is a 140,000 limit in place (75k followers/75k Following). If your account goes over this amount then you wont be able to use our services. To work out if your account is within the limits your friends or followers must not exceed 75,000 each. So if your friends is below 75k and followers is below 75k you are within our limits. Any accounts over these limits we are unable to support sadly and a warning message will be displayed on sign in.

Can I manage multiple accounts?

Yes, you can however you can only manage one account at a time. So, all you have to do is simply logout of each one before logging in with the next one. We offer the option to sign out of Twitter on our logout page.

Will you know my password for Twitter?

No, we use the Twitter API service which keeps all your account details private from us, all we can do is use what is called an access key to get various pieces of information about your account. For example, who you follow, your friends, statuses etc. You can revoke access to this at any time.

How do I turn on/off automated DM?

To turn the direct message feature on or off please see the following guide.
http://www.unfollowspy.com/turnoffdm.html

How do I turn on/off stats tweet?

To turn the daily status tweet feature on or off please see the following guide.
http://www.unfollowspy.com/turnoffstats.html

Can I change the text of the stats tweet?

These tweets can't be changed and use a selection of preset tweets we have made. These vary depending on the totals of your stats.

How do I delete Unfollowspy from Twitter?

Please follow this simple guide to remove the application from your Twitter account. http://www.unfollowspy.com/removeaccount.html

What are the limits on following/unfollowing?

Standard free account limits per day

Follow 50 accounts
Unfollow 100 accounts

Premium Accounts limits per day

Follow 1000 accounts
Unfollow unlimited accounts

Please note aggressively following people isn't recommended see twitters help article on this below.
https://support.twitter.com/articles/68916#

From time to time Twitter may limit an accounts ability to follow or unfollow people also see the help article below for more info
https://support.twitter.com/articles/66885#

I get an error 89 when trying to follow or unfollow people

This issue may arise for one of a few reasons. Please see our help guide via the link below for more information.
http://www.unfollowspy.com/help/error89.html